Inthe Spring / Summer of 2023 Dodd Group Painting was awarded an ExternalPainting project to the Resident Balconies and Associated Steels at Lark HillVillage in Nottingham. Lark Hill is one of the largest retirement villages inEurope, housing over 400 residents.
Allmetal work surfaces were prepared and repainted utilising the Dulux Trade Metalshield paint system — Dodd Group has beenaccepted for Dulux Trade Connect Membership
Deliveryutilised two different size MEWPS maximising flexibility without compromisingsafety or impeding access for residents or staff
We promoted a customer centric approach to service deliveryvia:
- Pre-workEngagement Meetings delivered collaboratively with the ExtraCare ClusterContract Manager. Showcasing the programme, specifications, colour scheme andanswering questions.
- Maintainingup to date posters with relevant information and progress reports in residentcommunication zones.
- Apersonal appointment system managed by the Dodd Group Site Foreman, supportedby our Resident Liaison Officer.
- WeeklyFAQ sessions held throughout with the Head of Painting to answer anyqueries or address any concerns.
- Supporting residents with balcony furniturerelocation during works
"The work quality exceeded our expectations, and thecompleted phases look fantastic. The Dodd Group team only offer completed worksonce they are satisfied it meets exceptional standards of workmanship. I wouldalso note the behaviour of the team members has been fantastic, and we havenever had anything but positive feedback from the Lark Hill team and residents. Overall, they have been a pleasure to work with and we lookforward to our continued professional relationship and future projects."
AdamMartin, ClusterContracts Manager
