Reference: CA Group
Date added to website:
Tuesday, 11 Oct, 2022
At Dodd Group we are proud of our heritage having remained a family-owned business since our formation in Shropshire 75 years ago. Dodd Group has continued to act as a role model within the construction industry as one of the country’s leading Mechanical & Electrical services contractors. We have the technical background and in-house expertise to design, install and maintain buildings to the highest standard coupled with a wealth of tried and tested procedures and processes to ensure safety, quality and value.
Dodd Group has kept customer satisfaction a priority with a non-confrontational, can-do approach ensuring exceptional levels of repeat business. The family values instilled within our company also ensure that we make a real difference to the communities in which we operate, creating long-term employment and training opportunities.
Today Dodd Group has more than 950 employees, 19 offices, and a turnover exceeding £160 Million.
We have a number of vacancies for Contract Support Administrators - the heartbeat of the multi-million-pound contracts that we run...
We are seeking Contract Support Administrators to assist with the delivery of our prestigious contracts. You will be working alongside a friendly and established team, using a bespoke diary management system, to effectively schedule works to provide quick and efficient service in ensuring resident concerns are attended and completed within the agreed timeframe. Ours is a fast-paced and busy working environment, dealing with inbound and outbound calls and maintaining databases and engineer’s information and diaries as required.
As the Contract Support Administrator, you will liaise with and coordinate the team, the engineers, and sub-contractors to deliver work on time and on budget. You will oversee the investigation of complainants and respond to queries for clients, tenants, and staff swiftly and effectively, offering resolution with minimum impact on service delivery.
You will be the first point of contact between the client and the engineer or contractor; assist with the delivery of management information and attend team meetings and assist with recording and maintaining data for reporting.
You will need:
You will have previous experience working alongside a team; you will have the ability to prioritize your work and act on your own initiative if required. IT skills (basic packages) and strong communication skills are essential.
You will be working for a company that will offer you a structured opportunity to progress your career and offer continued support and training. You will receive a competitive salary, life cover, private health, pension, 21 days per year of annual leave (plus public holidays) increasing with service.
You’ll be working in a friendly, inclusive environment where people understand the value of their contribution and are encouraged to recognize a job well done. You’ll be part of an open, engaged culture where everyone has a voice and the opportunity to get involved, as well as make a real difference.
Please send CV’s to HR@Doddgroup.com
Dodd Group is an equal opportunities employer
We will not accept applications from recruitment agencies.